Returns & Exchanges

• Used Items are NOT returnable.
• Returns or Exchanges must be made within 10 days of receving goods. There is a RESTOCKING FEE for items returned past the 10 day return policy.
• Wedding items, Holiday products, Cat Nip toys, Personalized items, Decorative Pillows, Doggie Doorbells, Double-Sided leads and Keychains are made to order and are NOT RETURNABLE.
• If you need to return your Up Country product, please do the following.
• Place the product/s in an envelope and send to us at:
  
  Returns Department
  Up Country Inc.
  76 Boyd Avenue
  East Providence, RI 02914

• Please explain the reason for the return and whether you want an exchange or refund. Refunds will be issued in the original form of payment within 30 days of notification.
• Include a copy of the original Invoice, so we can locate the order.
• We DO NOT refund shipping cost.
• There is a shipping charge on exchanges, $3.95 for 1-2 items and $4.95 for up to 5 items (depending on items and size).
• Your new product/s or refund will be processed as soon as possible.
• Items bought from a store or boutique must be exchange/returned through them directly.
• Items in Celebrations and Holiday are NOT RETURNABLE.
• We offer repairs at a low cost but they have to be approved.
• Exchanges are processed and shipped out within 3-7 business days from when we receive the product.