Returns & Exchanges

  • Used Items are NOT returnable.
  • Returns or Exchanges must be made within 10 days of receving goods.
  • Wedding items, Cat Nip toys, Personalized items, Decorative Pillows, Doggie Doorbells, Double-Sided leads and Keychains are made to order and are NOT RETURNABLE.
  • If you need to return your Up Country product, please do the following.
  • Place the product/s in an envelope and send to us at:

    Returns Department
    Up Country Inc.
    76 Boyd Avenue
    East Providence, RI 02914
  • Please explain the reason for the return and whether you want an exchange or refund. Refunds will be issued in the original form of payment within 30 days of notification.
  • Include a copy of the original Invoice, so we can locate the order.
  • We DO NOT refund shipping cost.
  • There is a shipping charge on exchanges, $3.95 for 1-2 items and $4.95 for up to 5 items (depending on items and size).
  • Your new product/s or refund will be processed as soon as possible.
  • Items bought from a store or boutique must be exchange/returned through them directly.
  • Items in Celebrations and Holiday are NOT RETURNABLE.
  • We offer repairs at a low cost but they have to be approved.
  • Exchanges are processed and shipped out within 3-7 business days from when we receive the product.

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